What information we collect about you

​When you make a booking with us we collect the names of all the guests who will be staying, the home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to take the deposit equal to the first night of your stay.

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How we use the information we hold on you

We use your home address as part of the card payment processing to validate the card.

We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.

After your stay you will receive an automatic email from our booking system asking you to fill in a feedback form. We also send you an additional email checking everything was ok with your stay and offering you ways to stay in contact with us by social media or email if you choose to do so.

We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email.

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How your is data stored

All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system, Eviivo.

Neither we nor Eviivo will share your information with any third party unless there is a legal reason for doing so.

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Marketing

We would like to stay in touch with you to send information about the B&B, any special offers we may have or local events. We send occasional emails (normally no more than one a month)  to people on our distribution list. The distribution list is managed in house and is collected only when you provide us with the information, e.g. by completing a booking form, a contact us form (below), correspondence by email, or if you verbally provide us with your email address.

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Guest Registration

We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.

 

For commonwealth guests;

• Name and nationality

 

For non commonwealth guests;

• Name, nationality, passport number, address of next destination

 

We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.

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Access to your information

You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at reception@lornadoonehouse.co.uk

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Cookies

Cookies are text files placed on your computer to collect standard internet log  information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

You can set your browser to not accept cookies. See www.aboutcookies.org for more information.

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